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Updates From Your Cooperative in Response to COVID-19

Looking for COVID-19 Resources?

Access a listing of association, state and federal resources that you may find useful here.

Updates to our Product and Service Delivery

Farm Credit of the Virginias is monitoring growing health concerns in response to COVID-19 and adjusting our systems accordingly. Please be advised of the following updates in service delivery:

  • Effective August 17, 2020, our offices will be open to our customers by appointment onlyIn addition, we are continuing to meet with customer-owners at their farm or business on a limited basis. When we do so, we will maintain the strictest adherence to safety protocols including social distancing, wearing face coverings, limiting contact, and enhanced sanitation. Please call your loan officer or local branch to schedule an appointment in one of our branches or at your place of business.
  • If you have documents or a payment to drop off, you are encouraged to leave them in the secured drop box, located outside of each of our office locations. Please note that we are not accepting cash payments at this time. Check, money order, and wire payments are still accepted.

Small Business Administration (SBA) Payment Protection Program (PPP)

Read up on the latest updates to the SBA PPP and access resources for SBA PPP loan forgiveness.

Learn more

Are you receiving our customer emails?

Stay in the loop! If you are a customer and have not been receiving our email updates but would like to, send an email to info@fcvirginias.com indicating your interest.

Archived Customer Communications in Response to COVID-19

 

Branches Re-Opening by Appointment August 17th (Emailed August 13th, 2020)

During the COVID-19 pandemic, our priority remains to ensure that we’re providing the support you need during this difficult time while protecting the health of our employees, customers, and communities. Our offices will re-open to our customers by appointment only on August 17. In addition, we are continuing to meet with customer-owners at your farm or business as needed. During our meetings, we will maintain the strictest adherence to safety protocols including social distancing, wearing face coverings, limiting contact, and enhanced sanitation. Please call your loan officer or local branch to schedule an appointment in one of our branches or at your place of business. 


We remain committed to working with each customer on a case-by-case basis to find the best solution for the situation you are facing due to COVID-19. We encourage you to stay in touch frequently with your loan officer to discuss your individual situation.  


As a reminder, please consult the Farm Credit of the Virginias website [farmcreditofvirginias.com]for timely updates regarding our COVID-19 response.

Extending Services and Support for Our Customers and Communities (Emailed June 10, 2020)

To our valued customer-owners and friends,

As the Coronavirus pandemic continues to impact the daily lives of virtually all rural community members, Farm Credit of the Virginias remains agile in our approach to assist you during these trying times. We understand you may be experiencing increased financial stress, and we encourage you to keep your loan officer informed of your changing needs so that they can best respond and support you. We’re continuing to leverage the flexibilities afforded by our cooperative structure, financial strength and industry expertise to serve our customer-owners negatively impacted by the Coronavirus pandemic in the following ways:

Extending the terms of loan repayments

Restructuring members’ debt obligations

Offering Payment Deferment for 90 or 180 days. (Note: previous Deferment Program allowed for deferments for up to 3 months. Should you wish to discuss a new or additional deferment period, please contact your loan officer for details.)

Working with customer-owners to understand potential shifts in their situation due to COVID-19 and finding solutions that best fit their individual needs

Providing 24/7 online access to your accounts via AccountAccess found on our website. View our step-by-step guide for setting up your online account [farmcreditofvirginias.com].

 

For several weeks, many members of the Farm Credit team have been working together to develop plans to ensure we can safely return to our offices and resume in-person customer communication. As this work progresses, the safety of our employees and customer-owners remains our highest priority.

At this time, our branches remain closed to the public, and we’re continuing to limit the number of personnel inside our branch offices, while practicing social distancing as recommended by the CDC. During the month of June, we have begun to slowly bring limited staff back to our offices, and will continue to phase-in additional team members as it is safe to do so. Our lending team will begin making visits with customer-owners at their farms or businesses on a limited basis. When we do so, we will maintain the strictest adherence to safety protocols including social distancing, wearing face coverings, limiting contact, and enhanced sanitation.

Like many of you, our plan remains fluid as we continue to monitor public health conditions and we’ll adapt as necessary. Please consult the Farm Credit of the Virginias website [farmcreditofvirginias.com] for timely updates regarding our COVID-19 responses.

Access the full text version of the email here.

Updates from Your Cooperative (Emailed May 29, 2020)

To our valued customer-owners and friends,

During the COVID-19 pandemic, Farm Credit of the Virginias remains committed to our mission to serve agriculture and our rural communities. We are focused on providing you the support you need during this time. We will work with you on a case-by-case basis, and encourage you to proactively reach out to your loan officer to discuss your changing financial needs so that we can best respond and seek solutions.

While our offices continue to be closed to the public, we remain committed to serving you and responding to your needs. As a reminder, you can access your accounts and services online by using AccountAccess, our digital banking platform. To speak with a representative at your local branch, please call 1-800-919-3276 (FARM).

As we continue to monitor public health concerns and take precautions to ensure the health of our members, employees and their families, we are working to adjust our delivery of services for our customers in the coming weeks. Please consult the Farm Credit of the Virginias website for timely updates regarding our COVID-19 responses. 

USDA Coronavirus Food Assistance Program (CFAP)

USDA recently opened the Coronavirus Food Assistance Program (CFAP) for farmers impacted by the coronavirus pandemic. The program provides up to $16 billion in direct payments to producers of certain agricultural commodities who have suffered a five-percent-or-greater price decline or who had losses due to market supply chain disruptions due to COVID-19 and face additional significant market costs. Eligible commodities include: non-specialty crops; wool; livestock: cattle, hogs, and sheep (lambs and yearlings only); dairy and specialty crops.

To apply for payments, visit your Farm Service Agency (FSA). Learn more about the CFAP.

Access the full text version of the email here.

Farm Credit SBA PPP Loan Information (Emailed April 24, 2020)

To our customer-owners and friends,

Congress recently approved additional funds for the Small Business Administration Paycheck Protection Program (SBA PPP). An additional $310 billion in funding to help prevent workers from losing their jobs and support small businesses due to COVID-19 disruptions is now available to eligible small businesses. Farm Credit was included as one of the approved lenders for the PPP in the CARES Act, though there was a multi-step process to get this program up and running for our members. The program will remain open until the funds are exhausted.

If you're interested in learning more about the program, we encourage you to review SBA PPP details and how it may help your operation in this time of uncertainty. 

Learn more about the Small Business Administration Paycheck Protection Program (SBA PPP) funding with Farm Credit of the Virginias, and access resources to determine whether it is right for you.

Customer Letter Addressing General COVID-19 Updates, Changes in Service Delivery, and Available Resources (mailed April 10, 2020)

View here

CORONAVIRUS UPDATE: Extending Services for Additional Support During Uncertain Times (Emailed March 27, 2020)

To our customer-owners and friends,

As your cooperative whose chief mission is to serve agriculture and rural communities, Farm Credit of the Virginias is here to stand by you in good times and bad. As we work to fulfill our mission, we are adjusting our services and working closely with borrowers whose operations are negatively impacted by COVID-19. We are leveraging the strength of our cooperative structure and financial position to continue to serve our customer-owners in the following ways: Extending the terms of loan repayments, restructuring borrowers’ debt obligations and working with customer-owners to understand potential shifts in their situation and find solutions that best fit their individual need

As a reminder, you have the ability to access your accounts and services online, by using AccountAccess, our digital banking platform, which can be accessed on our website, or by calling us at 1-800-919-3276 (FARM). Not enrolled in AccountAccess? View our step-by-step guide for setting up your online banking account here.

Please consult the Farm Credit of the Virginias website for timely updates regarding our COVID-19 response strategy and changes to our delivery of services. You depend on us and we’ll continue to serve you, through good times and bad.

We understand these are stressful times for your families and businesses. We encourage you to proactively reach out to your loan officer to discuss your changing financial needs so that we can best respond and support you.

We will continue to monitor public health concerns and economic climate to adjust our delivery of services accordingly. While our branches may be closed to the public, our staff is dedicated to serving you remotely. Please afford us some extra patience in response times.

Thank you for your cooperation.

J. Robert Frazee

Interim Chief Executive Officer

CORONAVIRUS UPDATE: Teams Working Remotely (Emailed March 18, 2020)

To our customer-owners and friends,

During the evolving coronavirus pandemic, our priority remains to safely serve you. We are continuing to monitor growing health concerns and adjust our delivery of services accordingly.

As a precaution against the spread of COVID-19, we’re limiting in-person interaction between customers and employees for the next two weeks. At this time, our branch offices will operate with limited staffing and our team members will primarily serve you remotely. Please consult the Farm Credit of the Virginias website for timely updates regarding our COVID-19 response and changes to our delivery of services.

Our team remains committed to helping you over the phone, via email or text. We are prepared to deliver loan documents to you electronically or through the mail to support your lending needs. As a reminder, you also have the ability to access your accounts and services using AccountAccess, our digital banking platform, found on www.FarmCreditofVirginias.com, or by calling us at 1-800-919-3276 (FARM). While our staff is dedicated to serving you, please afford us some extra patience in response times. 

Also note that we have cancelled our Customer Appreciation Events previously scheduled through May 1. However, your patronage checks will mail in mid-April. We hope the check’s arrival will be a bright spot in the coming days.

We understand these are stressful times for your families and businesses. We encourage you to proactively reach out to your loan officer to discuss your changing financial needs so that we can best respond and support you. We will continue to monitor the situation and change our approach as needed. Please reference the Farm Credit of the Virginias website for additional business operation updates. You depend on us and we’ll continue to serve you.

Thank you for your cooperation.

J. Robert Frazee

Interim Chief Executive Officer

CORONAVIRUS UPDATE: How Farm Credit of the Virginias Will Continue to Serve You (Emailed March 16, 2020)

To our customer-owners and friends,

Farm Credit of the Virginias would like to take this opportunity to inform you of the steps we’re taking to keep our customer-owners and employees safe, and our systems and services running in response to the new coronavirus (COVID-19). We have activated our Business Continuity and Disaster Recovery Plan, which includes a comprehensive response that follows guidance from the Centers of Disease Control and Prevention (CDC) and state and local health agencies in the areas we serve. Our ultimate goal is to ensure that we have a dynamic and appropriate response to the risk caused from this virus.

While the following is not a comprehensive list, our plan calls for: Increasing our supplies of disinfecting products, and implementing enhanced sanitizing and cleaning protocols at all of our branch locations. Keeping our products and services fully available to you. Supporting our customers and employees that are at-risk or have special needs. Monitoring the financial markets and proactively discussing options for customer-owners to meet their changing financial needs. Limiting business-related employee travel via mass transit until further notice and using teleconference capabilities instead. Modifying, postponing or cancelling large meetings and events. Enhancing our risk monitoring and management protocols.

During this time of stress and uncertainty, we want to make sure you have access to all the financial services we offer. Be assured that you can access your accounts and services without needing to visit a branch by using AccountAccess, our digital banking platform, www.FarmCreditofVirginias.com or by calling us at 1-800-919-3276 (FARM) for assistance. Likewise, we encourage you to proactively reach out to your loan officer to discuss your changing financial needs so that we can best respond and support you.

 

You can find the latest information on the coronavirus and how to limit your risk of infection by calling the CDC hotline at 1-800-232-4636 or by visiting www.cdc.gov/covid19.

As always, our highest priorities are the health and safety of our customer-owners and employees, as well as the communities we serve. If there’s anything that we can do to assist you, please don’t hesitate to reach out to your loan officer.

Thank you for your cooperation.

J. Robert Frazee

Interim Chief Executive Officer

This communication can also be accessed in the newsroom section here.

 

A Message to our Customer-owners

"During this pandemic we are continuing to closely monitor public health concerns and modify our operations to keep our customer-owners, employees, and rural communities safe."

Donna Brooke-Alt, Chairperson of the Board

Online banking with AccountAccess

You can access your accounts without visiting a branch by using our online and mobile banking platform, AccountAccess. Not enrolled? View our step-by-step guide for setting up your online banking account here