New Member Frequently Asked Questions
Review the list of commonly asked questions below. Can't find what you're looking for? Contact us to share your questions and a team member will be in touch to answer your questions.
- What is AccountAccess online banking?
AccountAccess online banking with Farm Credit of the Virginias offers secure, convenient, 24/7 access to your Farm Credit accounts through our website. Withdraw funds, make a loan payment, view tax documents and more, whenever you need to and wherever you are.
- How do I enroll in AccountAccess online banking?
View our step-by-step guide for setting up AccountAccess online banking. If you need help, at any point in the process, please contact AccountAccess Customer Support team at 844-275-9534 or AASupport@farmcredit.net. You are also welcome to contact your local branch for additional support with AccountAccess enrollment.
- Can I access my accounts from my mobile phone with AccountAccess?
After you are signed up for AccountAccess online banking, download our free app - Farm Credit Virginias Mobile - from the Apple App Store or Google Play Store to access your account from your mobile phone or other device on the go.
- How do I reset my password in AccountAccess?
Please contact your local branch for assistance with resetting your password.
- What tax info is available in AccountAccess?
You may view and print 1098 and 1099 tax documents through AccountAccess.
- Can I make loan payments using a debit card or credit card?
Loan payments can be made via cash or check at your branch location or mailed to our processing center with your payment coupon. You can also enroll in online banking with AccountAccess and make your payments online or sign up for AutoDraft to have your payment automatically drafted from your choice of accounts. To sign up for AutoDraft, call your branch office to speak with one of our business service specialists.
- How do I know when my first payment is due?
You can find your first payment due date on your commitment letter or closing statement. If you are unsure about when your first payment is due, please do not hesitate to call your local branch and speak with your loan officer or business service specialist.
- How are late fees accrued?
Loan payments are due on the first of the month; however, there is a 15-30 day grace period depending on whether your loan was booked to the REAL system (primarily real estate) or the COAL system. You are encouraged to contact your loan officer to determine the length of the grace period on your loan. Late fees are assessed for 1% of your loan balance. Non-payments will be reported to the credit bureaus on the 30th day past due.
- How do I participate in board elections?
Customer-owners holding stock are eligible to vote in annual board elections, which take place each fall following the annual meeting. Each eligible voting stockholder is mailed a ballot with a mail-in or electronic voting option. Voting stockholders are entitled to one vote regardless of the number of loans they may have.
- Why am I required to own stock in Farm Credit?
Farm Credit is a cooperative, which means that when you borrow money from the association and purchase stock, you become a member-owner. Your membership to our cooperative is acquired through a stock purchase, which can be included in your loan closing fees. The maximum stock requirement is 2% of your loan amount, up to $1,000.00. Your stock holds your membership and grants you the opportunity to vote for our Board of Directors, as well as the benefit of receiving annual cash dividends in the form of patronage. Your stock purchase is refunded after your loans have been paid in full.
- What is patronage?
Patronage is one of the many benefits of doing business the cooperative way. A patronage refund, or cash dividend, is our way of distributing the association's income with our customer-owners. A member's total patronage refund is based on the proportion of interest earned on his or her loan to the total interest earned by the association. Simply put, a patronage return is a refund of a percentage of the interest you paid on your loan. Patronage effectively lowers your cost of borrowing and reduces your overall interest rate. Learn more about our patronage dividend program HERE.
- When do I receive my patronage check?
Patronage checks are mailed on or around April 15. You can expect your check in your mailbox shortly thereafter.
- Is my patronage dividend taxable income?
Farm Credit of the Virginias will provide a 1099 non-wage income form each year that you receive a patronage dividend from the association.
- How do I draw funds from my revolving line of credit (RLOC)?
The easiest way to have money drawn from your RLOC is to sign up for FastCash, allowing the association to transfer funds directly to your bank account. FastCash requests may also be made online with AccountAccess. If you call by 2 PM, the funds will be available the next day. If your call is received after 2 PM, processing will begin the next business day, with the receipt of funds to occur the subsequent business day after processing. Without AccountAccess, you may draw money from your RLOC by calling the branch office to request a check or wire. If you would like a check or wire to be made to an individual or business other than yourself, a Check/Wire Disbursement Authorization Form must be signed. If you are interested in signing up for FastCash, call your branch office to speak with one of our friendly business service specialists.
- What is the Farm Credit Knowledge Center?
The Farm Credit Knowledge Center team works to provide educational resources and programming to individuals interested in agriculture and rural living. They are the educational arm of Farm Credit of the Virginias. The Farm Credit Knowledge Center offers resources and in-person and virtual events to meet the needs of today's producers and educators. The mission of the Knowledge Center is to facilitate the sharing of knowledge and resources among all individuals interested in agriculture. Click HERE to learn more about the Farm Credit Knowledge Center.